A PROSPEROUS BUSINESS

We have extensive experience serving non-profit organizations, charity institutions, cleaning companies, construction companies, among others.

Virtual Office Saves You Money

When business calls for flexible hours, virtual offices create an opportunity for people to work anywhere. By hiring an outsourcing service, companies can increase profit by cutting down costs and saving them money that can be invested in the growth of the company, that is possible because it eliminates the need to pay office lease, electricity, internet, insurance and hardware.

Professional Bilingual English/Spanish Staff

In terms of globalization, having bilingual employees working in your company are a valuable resource. They reduce the gap of miscommunication and generate confidence with customers who do not feel comfortable speaking a second language. By doing so, your company reaches other ethnic groups increasing your market place.

Low-Cost labor

By outsourcing services from your company abroad, you obtain the highest skilled employees at half the cost that you would spend locally. This results in less expenses for you and obtain better benefits from quality service at a cost-effective price.

Complete Transparency and Accessibility

We guarantee complete accessibility to the process and information related to your account, including:

• Complete transparency and data security: We maintain international standards on international security and our customers can access their data anytime, anywhere.
• Calls recording and screening: Our system allows you to analyze each call at the end of the day or pick up an ongoing call to check on progress and improve customer call quality providing necessary feedback if needed.
• Remote access to each desk: Our customers can access each desk under their account remotely anywhere they are from a computer or smartphone in real time providing them with immediate analysis and inspect staff.

BILINGUAL VIRTUAL ASSISTANT

Reaching out to your customer’s language increases the productivity and sales of your company and strengthens customer relationships with a higher level of satisfaction. Our services include:

Call Answering Services

Today’s business world is aggressive and competitive and keeping your customers happy has become one of the most important aspects of a solid company with a strong network of clients. Studies show that 70% of incoming calls are from clients, while the remaining 30% are made by vendors, partners and stakeholders. Moreover, almost every one tends to hang up as soon as they an answering machine.

For that reason, having an actual person answering your calls and ensure that all your customers receive the treat they deserve is imperative. By hiring a highly trained and experienced virtual assistance, you assure the accessibility of communication to all your clients at an inexpensive rate.

Helpdesk Services

Our managed helpdesk services provide your clients with a single point of contact to all office related matters, as well as assist you in your needs in the most efficient way possible. Contact options include phone, email, chat, or access to self-service tools. It will help your company reduce costs by driving towards productivity.

E-mail Correspondence Assistance

One of the most frequently used means of communication in the job place is e-mail, and its advantages are many. Delivery of an e-mail is prompt and assured, it is also becoming the preferred means of communication in the business market. We understand just how big a portion of our jobs email has become. Here at Briabo, we will handle your e-mail with professionalism, courtesy and will be immediately responded to keep your customers on the loop for current and new business. Keeping your customers informed and up to date is key for the success of your company.

BILINGUAL CALL CENTER AGENT

It has been proven that a company saves from 30% to 60% by outsourcing their services. This not only motivates owners to implement new profit margins, but also increases the opportunity to invest these savings elsewhere. Our staff is committed to Excellency. With our expertise, we can provide you with the top of the line service to obtain remarkable results in order to increase your company’s productivity by hiring call center professionals who can handle all of your telemarketing needs with existing established clients or new potential customers. Our services:

Inbound and Outbound Call Center Services

At Briabo, we can provide your company with the appropriate professionals to handle your incoming and outgoing calls efficiently and competently.

Telemarketing Services

Need to boost the quality/quantity of your sales efforts? An excellent way to increase business sales in your organization is by marketing your business to a wider variety of potential new customers. Our professional agents understand the sales process to develop aggressive marketing strategies to target your customers and increase your revenue.

E-mail Support and Follow-Up Services

One of the most frequently used means of communication in the job place is e-mail, and its advantages are many. Delivery of an e-mail is prompt and assured, it is also becoming the preferred means of communication in the business market. We understand just how big a portion of our jobs email has become. Here at Briabo, we will handle your e-mail with professionalism, courtesy and will be immediately responded to keep your customers on the loop for current and new business. Keeping your customers informed and up to date is key for the success of your company.

B2B Direct Sales and Cold-Calling Services

When it comes to selling products and services over the phone, we have assembled a special team of specialized agents to spread your message across to potential new customers and existing customers. We have been strategic partners with different companies over the years to assist them in the sales and marketing goals. We understand your objectives and work with the right market in the most effective way in order to make you increase your market sales. We assure you with the marketing expertise and passion that identifies us and we are committed to success. Let our team of telemarketing professionals assist you in assessing your sales goals and tailor our services to fit your specific needs.

Customer Support

If your company is in need for customer support service to help them with their inquiries, you should consider the option to hire a call center agent. We have highly qualified executives who will take care of your customers’ needs. Let us help you help your customers:

• Payment & billing support
• Resolving invoices and estimates inquiries and issues
• Asking for information
• Taking new orders and following up existing ones.
• Taking reports and complains

Chat Support Services

Convert your website to sales lead with live chat, and provide them with established approach and strategic supporting online, Briabo’s extensive understanding of clients’ offerings and needs in chat support deliver you with the responsive process you are looking for. A live chat leads your website visitors with immediate response to their inquiries that can become to sales opportunities. It reduces costs of hiring an in-house employee, breaks response time to new and existing customers, and optimizes your website to the fullest.

Data Entry Translation

Making sure the data entered for each project is accurate and completed on time is our priority. At Briabo, we will develop a data entry service Translation plan for your specific project and forms processing requirements. Our procedure to data entry enable us to deliver the highest levels of data quality, accuracy and quick results, we also undertake your needs for data security and confidentiality.